This company installed one of my AC units a couple of years ago and have been maintaining both units since. They are very professional and are honest with everything they tell me. They give me the best advice based on my current situation and condition of my units. I love this company.
One of my air conditioning units stopped working last Sunday night and when we checked it, the fan was frozen. I was worried that no one would be able to get to us that evening to repair and get us cool again. I called Sierra and they sent out a service member within the hour! Jeremy was on time, polite, professional. and very helpful. He was knowledgeable about the repair needed and was able to get it taken care of within a short amount of time. Jeremy also told me about the service agreement so we could ensure that our units are taken care of annually. I appreciated Jeremy's knowledge and service. I would 100% recommend Jeremy and Sierra.
I have been using Sierra Air Conditioning and Heating to service my AC and Heat twice per year. The techs are always professional, willing to explain the work they are doing and take photos of the system to share issues if encountered. I renew my SAM agreement yearly because I believe that a well maintained HVAC system functions better and lasts longer.
So I have been having Sierra come service my system every year for 3 years now. I just wanted to let everyone know how great their service is and how awesome Eric Otero is. They arrived promptly and were extremely courteous and professional. Eric even had dog treats for my dog Pebbles so they became fast friends. They proceeded to tell me exactly what they were going to do and how long it would take. They also put booties on before entering my residence. In addition to providing me excellent service on my unit, they offered me some other options to make my unit more efficient and to maintain my system for maximum life. I was extremely happy with their service and will use them again as well as purchase their home air filtration system and other system saving products they suggested. Well done Sierra!!
Their service is amazing! The receptionist i talked to was so sweet and nice. I expected to be told that they couldn't squeeze me in until another day and was pleasantly surprised when they told me they could send someone out that same day.. Jared came out a couple of hours later to help us out when the AC upstairs went out. He was so quick and knowledgeable and fixed our problem without charging us for anything else beside the fee for them to come out. I will use this company every time we have a problem and recommend them to others because they earned our trust. Thank you!!!
Top notch service. These are the guys Costco uses when you buy an ac unit through them... so you know they are excellent quality!
Sierra LLC came to my rescue again. Capacitor went out on my AC. Called around 5pm. They had a tech out 2 hours later. Had the AC fixed, and house cooled back off! Only company I called that was able to respond same saying the peak of summer!
Our A/C had went our yesterday, so we called Sierra to come out and service the unit. Not only did we get same day service, but the technician they sent out was amazing! Jose was very transparent about what he was doing to our unit and took time to educate me on the process. He discovered that our capacitor had went out, causing the compressor to not engage. He replaced it and got us with cool air again. These guys are out here saving the city! It's easy to take climate control for granted. I highly recommend choosing Sierra.
The scheduling office called when the technician was on his way, he came shortly thereafter and completed the inspection in a timely manner. The HVAC system is working perfectly as we have this service done 2x yearly with the Team Sierra Club Membership. The club is an excellent value and keeps your system in top notch condition.
We had a service done on our A/C unit in the middle of the summer last year when it went out. They were quick to respond and even quicker to get out to us and get our unit fixed so we didn't have to suffer in the heat. They honored our parts within the unit that are under warranty as well. We need to get our units tuned up for this upcoming summer and I'm more than happy to be giving Sierra a call to perform the service. Thanks for keeping us cool!!
Sierra is my go to A/C maintenance company. They are trusted, reliable, and honest. I signed up for their service plan which is very affordable, and also had them install an Whole-Home air purification system. I know I can always count on Sierra. And I can count on Greg as my A/C tech every time. I'm impressed with their honesty and integrity.